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DETAIL: Standards for the Assessment of Humanitarian Competencies

Explore the standards and key actions.

Standard 1: ANALYSIS

Relevant assessment needs are identified

Key actions

An assessment provider will:

  • 1.1 identify the purpose of the assessment
  • 1.2 identify relevant competency frameworks within the humanitarian or other sectors
  • 1.3 decide what knowledge, skills, attitudes or competencies to assess
  • 1.4 analyse target candidate(s)’ characteristics, assessment preferences and requirements

Standard 2: DESIGN

Key actions

An assessment provider will:

  • 2.1 define measurable assessment criteria that candidates will be able to demonstrate through assessment
  • 2.2 decide appropriate assessment modalities
  • 2.3 plan the steps for a consistent, inclusive and impartial assessment process including measures to prevent dishonesty
  • 2.4 define the expected outcomes of each step of the assessment processes
  • 2.5 choose or create appropriate assessment tools to accurately measure the selected knowledge, skills, attitudes or competencies

Standard 3: DELIVERY

Key actions

An assessment provider will:

  • 3.1 carry out assessments as designed
  • 3.2 have in place reasonable measures to mitigate safety and security risks to candidates
  • 3.3 interpret the results of assessments in a standardised andimpartial way based on evidence
  • 3.4 share assessment results

Standard 4: RESOURCES

Key actions

An assessment provider will:

  • 4.1 identify the resources you need to implement assessments effectively
  • 4.2 follow procedures for procuring, maintaining and managing the resources needed
  • 4.3 have in place reasonable measures to mitigate safety and security risks to staff and other resources

Standard 5: COMMUNICATION

Key actions

An assessment provider will:

  • 5.1 use and maintain appropriate and accessible communication channels
  • 5.2 use clear and accessible language for all communications
  • 5.3 ensure information about assessment services is relevant, accurate and available when needed
  • 5.4 listen and respond appropriately to communications

Standard 6: ADMINISTRATION

Key actions

An assessment provider will:

  • 6.1 provide effective administrative and logistical support before, during and after assessments
  • 6.2 follow procedures for safely and securely managing assessment materials and results
  • 6.3 store candidates‘ personal information using secure and appropriate data-management procedures
  • 6.4 make sure assessment results (and recognised badges or certificates, if available) are delivered and can be retrieved in the stated time period
  • 6.5 share personal and confidential information only as agreed

Standard 7: EVALUATION AND ACCOUNTABILITY

Key actions

An assessment provider will:

  • 7.1 systematically monitor and evaluate assessment services
  • 7.2 use transparent and accessible methods to receive honest feedback
  • 7.3 record and deal with concerns and complaints
  • 7.4 use lessons learnt to improve and update assessment services
  • 7.5 make information about the quality of assessment services available and transparent
  • 7.6 treat candidates, staff and other stakeholders in a way that promotes inclusivity, anti-discrimination and well-being

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