In February 2017 HPass began a comprehensive consultation to design the standards.
Before the consultation, we decided the key questions we would ask people. This first set of questions focused on what high-quality training and assessment mean.
This phase of the consultation led to the first version of the standards, which was reviewed by an advisory group chosen from key-sector stakeholders, and a management group representing all consortium partners. We then drafted a version to use in the face-to-face consultation phase. Face-to-face consultation took place between May and July 2017 in seven international regions. 163 people took part from 16 countries and 102 organisations. We carried out 55 semi-structured interviews with 70 stakeholders and held three focus-group discussions, which 12 people took part in.
To try to reach as many stakeholders as possible, we carried out an online consultation survey in July 2017. This survey was completed by 148 people. A writers’ group, made up of interested stakeholders identified during the face-to-face consultation, reviewed the consultation findings. The group included 55 people from 14 countries.
Overall, 408 stakeholders from 382 organisations from more than 60 countries contributed to the content of these standards.
The need to make sure that the standards can be quality-assured was a theme that ran through all stages of the consultation.
With all these stages of development, we can confidently say that both standards were written collaboratively by our consultation stakeholders throughout the world.